We offer residential and commercial cleaning services. Those services include one time deep cleaning, move in/out cleanings, AirBNB/Rental cleaning, recurring cleaning, and office cleaning. These services are offered on a daily, weekly, bi-weekly, monthly basis.

- Phone & Office Hours - We are available by phone Monday - Friday between 9 - 5, if we do not answer leave a message and we will call you back as soon as possible. In the case of an emergency or you need to cancel a service, you may call at anytime. Please reserve inquires during office hours, or head to our Facebook page.

- Cleaning Hours - We are available for cleaning Monday - Friday between 8 - 5, with our last clean of the day scheduled no later than 3pm. 

- We observe the following Holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, Christmas Eve, and Christmas Day. We will not be operating on these holiday's and will contact you for rescheduling.

- Please make sure all areas you want cleaned are clutter free, this includes picking up all toys and clothes off the floor. A clean up fee of $20 per room will be added if we have to straighten up before conducting your cleaning.

- Secure Fragile Items, it is always wise to secure anything that could easily get broken.

- Make sure the temperature of your home is comfortable. In order for the cleaner to do their job effectively, your home should be at a comfortable temperature. 

- We love pets but not all pets are comfortable with unknown people coming into their environment. If you have anxious animals please put them in a comfortable place so we don’t disturb them. Sometimes pets don’t like strangers coming into their space or loud noises like the vacuum.

- Please let us know if there are any areas in your home that you’re especially big on so we can pay closer attention there!

- Keep in mind you are hiring a professional cleaner who will be cleaning thoroughly, and cleaning places you might not typically get to. Consider the amount of time you are paying your cleaner for and be reasonable with your expectations. If you notice something small that wasn't cleaned during the first visit - don't panic! Your cleaner will be aware they did not have time to complete this task and should make sure it's done during the next visit. It may take a few visits to develop a flowing routine in your home.

Yes, Jess 2 Clean is insured and bonded.

- Due to insurance policies, we are not permitted to step higher than a 2-step ladder, or lift/move heavy furniture.

- Damage or Breakage - We make absolutely every effort to take great care while in your home, but we understand accidents happen. We request all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our team. Damaged or broken items must be reported within 48 hours of service. Note: Jess 2 Clean is not responsible for damage due to faulty/improper installation of any item. All surfaces (eg. marble, granite) are assumed sealed and ready to be cleaned without causing harm.

- We request that you give us a minimum of 24 hours advance notice (Monday clients must call before 12:00pm on the previous Friday). Failure to provide adequate notice could result in a $40 late cancellation fee. WE understand that circumstances may arise that require a cancellation, but if a client has more than (2) cancellations we reserve the right to cancel all future cleanings.

- Access to your home - We will make every effort to arrive to your home in a timely manner. Because of possible cancellations or prior cleaning going longer than expected, we cannot guarantee a specific time. Our teams require timely access to your home to perform their job. We believe the best way to serve you is to be issued with a house key - accessible in a discreet location at your address (preferably a lockbox). If you do choose to meet the cleaner at your home, we offer you one of two time slots (between 8am - 12pm, or 11am - 3pm). Circumstances beyond our control such as traffic, weather, or team illness may effect our arrival time. Your flexibility and understanding in these situations is greatly appreciated. We will always do our best to keep you informed of any delays we may be experiencing.

- Lock Outs - If we arrive to your home and you forgot to leave access to your home, or the team is sent away without cleaning for any reason, you will be charged up to 50% of your appointment cost. Our employees are paid hourly and this fee is necessary to cover this cost. Most of our customers entrust us with a key, a responsibility we take very seriously. 

Your satisfaction is our #1 priority; therefore, we guarantee on all of our cleaning services. Any necessary adjustments must be reported within 24 hours of service for resolution. We would be more than happy to return to fix what was missed. We do not offer refunds once the cleaning service is completed.